Which of these best describes your problem ?
I can’t post to the list !
If you are an
NVJphoto
member, you have tried to post to the list, but you have got a bounce
message, then the reason is almost certainly that you have tried to post
from a different email address to the one you have registered with
NVJphoto
.
The address you try to post from must match exactly the address you
have registered with
NVJphoto
, otherwise your post won’t get through. For example, if your
registered email address with
NVJphoto
is mail@bobthephotographer.com, then posts sent from bob@bobthephotographer.com
won’t get through, and neither will posts from bobthephotographer@yahoo.com
To solve this, you can either change your registered email address,
or post from the one you already have registered.
- For instructions on how to change your registered email address click
here
- If this doesn’t help solve your problem click
here
How can I change my registered email address ?
1. Enter your current registered email address and password
below, and click on “Log in”.
2. On the next page, enter the email address (twice!) that you would
like to change your
NVJphoto
subscription to, and click “Change my address and name”
3. You will be sent a confirmation to the new email address. Once it
arrives, click on the link in it to confirm. Until that happens, your
email address will still be the same as before.
- If this doesn’t help solve your problem click
here
My inbox is getting filled up with
NVJphoto
posts. Help !
NVJphoto
is a busy mailing list, and we strongly recommend you use filters to put
NVJphoto
posts into their own folder. You can find step-by-step guides on how to
do this for some of the main email clients here
Alternatively, if you would prefer to receive one or two big
“digest” emails a day, rather than each individual post, you can
change your delivery settings yourself by following the instructions here:
- If this doesn’t help solve your problem click
here
How do I switch between the regular and digest
delivery ?
Regular delivery – which is the default for new subscribers –
means you get emails individually when they are sent to the list. Digest
delivery means you get just one or two condensed emails each day which
contain all the list emails.
To change your settings:
1. Enter your email address and password below, and click on “Log
in”.
2. On the next page, scroll down to Set Digest Mode. Tick “Off”
for regular, “On” for Digest
3. Scroll down to the bottom and click “Submit my changes”
- If this doesn’t help solve your problem click
here
I’ve forgotten my list password.
To get your password emailed to you:
1. Enter your subscription email address below, then click
“Remind”
- If this doesn’t help solve your problem click
here
My password isn’t being accepted !
Ask for a password reminder by following the instructions here.
All the passwords changed when the servers moved in March 2006, and
passwords from before that date will no longer be accepted
- If this doesn’t help solve your problem click
here
I asked for a password reminder – but it
hasn’t arrived !
Check you entered your correct email address in the first box. If you
enter an email address for which there isn’t a relevant subscription,
you won’t get a warning – just the “reminder has been sent”
message.
If that seems okay, then check your spam folder or filter to make
sure it hasn’t ended up there by mistake
- If this doesn’t help solve your problem click
here
I want to unsubscribe completely
To unsubscribe from nvjphoto:
1. Enter your subscription email address below, then click
“Unsubscribe”
2. An email will be sent to you – you will need to follow the
instructions in it to cancel your unsubscription.
- If this doesn’t help solve your problem click
here
I’m going on holiday and want to suspend delivery of
list posts
To temporarily turn off delivery of posts (known as the “nomail”
setting):
1. Enter your email address and password below and click on “Log
in”.
2. On the next page, scroll down to Mail Delivery. Tick
“Disabled” to turn off delivery, and check “Set Globally” to
apply the same to your
NVJphoto
Weekly News delivery.
3. Scroll down to the bottom and click “Submit my changes”
- If this doesn’t help solve your problem click
here
Where are the list archives ?
We moved servers in March 2006, and – to keep things interesting
– again in September 2006. Only the archives since September 2006 are
currently online, and you can find them athttp://archives.nvjphoto.co.uk.
The archives prior to that date are currently offline.
- If this doesn’t help solve your problem click
here
I don’t seem to be getting
NVJphoto
posts anymore…
That could be for a number of reasons. Most probable is the list
could be especially quiet. But as a general rule, if you haven’t
received any posts for the last couple of weekdays, that would be
unusual.
Here’s what to do:
- Check your spam filters or settings. If possible, ‘whitelist’
any emails from the nvjphoto.co.uk domain.
- Login to your account settings below,
...and check that your mail delivery is “on” and that there is no
mention of “bounces” at the top of the page. (If a large number of
bounces are received from your account, your delivery will be switched
off, but you will still be an
NVJphoto
member)
- If this doesn’t help solve your problem click
here
If none of the advice above resolves the problem, email a moderator
at help@nvjphoto.co.uk and we’ll be in touch to help out.
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